Terms & Conditions

About Us

Directequip Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Directequip Ltd
19 Napier House
Elva Way
Bexhill On Sea
TN39 5BF
United Kingdom

Phone: 01227 203700
Email: info@directequip.com

Vat Reg: 857 6694 61
Find us on the map:

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all credit or debit cards except American Expess.

You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling

1. Terms and Conditions.

1.1 The Supplier shall mean Directequip Ltd. The Buyer shall mean the firm, person, company, or corporation by whom the order is given. Where the Buyer is two or more persons their liability under these conditions shall be joint and several.

2. Order Acceptance.

2.1 All orders are accepted subject to these terms and conditions of sale.

2.2 The supplier reserves the right to decline any orders made.

2.3 No contract exists between the Buyer and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (cleared funds). Once the Supplier does so, there is a legal contract between us.

2.4 An order acknowledgement will be sent to you via e-mail, provided we have an e-mail address for you. This will give you details of delivery etc and stock availability.

2.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

3. Description & Price of Goods.

3.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order.

3.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re - credit you for any sum that has been paid by you or debited from your credit card for the goods.

3.3 We reserve the right to change the prices shown at any time and we will contact you before we confirm your order if there are any changes.

3.4 All prices exclude VAT, which will be charged at the prevailing rate.

3.5 Goods are not sold on a trial basis. Buyers should check full product descriptions and suitability before ordering. Goods returned without fault, may be subject to a re-stocking fee.

4. Payment / Title of Goods.

4.1 By credit or debit card via the website. We also accept bank transfers and cheques.

4.2 There will be no delivery until cleared funds are received, with the exception of customers who have a credit account.

4.3. For account customers we reserve the right to charge interest at the rate of 1.5% per month or part month thereafter on amounts remaining unpaid after 30 days.

4.4. . Title of goods shall not pass to the Buyer until full payment has been received. Default of payment the Supplier reserves the right to repossess wherever they are.

5. Delivery.

5.1 Minimum order value £1 excluding VAT delivered to mainland U.K. Carriage will be charged by value as follows:
Standard 3 day delivery - £9.75 up to £19.99 order value
£8.50 up to £149.99 order value
Free over £150 unless otherwise stated.

5.2 For urgent delivery requests call our sales office on 01227 203700.

5.3 All deliveries are to ground floor access points only and so deliveries should be assumed to be kerbside.

5.4 Claims for non-delivery must be via email or post within seven days from date of order.

6. Acceptance of Delivery.

6.1 The Buyer must examine the Goods upon delivery. Please check that the exterior packing is undamaged. You may unpack the Goods to check the delivery is ok. Do not sign the carriers documents unless you are totally satisfied with the delivery. Carriers documents signed for unexamined are not acceptable. Some carriers use computer pads, please check what you are signing for.

6.2 Please advise your Goods in Department, or the persons who are likely to receive the delivery of what is expected of them. IF YOU ARE UNHAPPY IN ANYWAY WITH THE DELIVERY YOU CAN REFUSE IT. THERE ARE NO COSTS TO THE BUYER FOR REFUSING A DELIVERY.

6.3 Damaged Goods.

In the event of goods being received damaged, you must inform us within 24 hours of receipt of delivery. This must be done via e mail, or our customer care dept on 01227 203700.

7. Warranty of Goods.

7.1 All goods supplied by the Supplier are warranted. All products have a minimum 12 months parts and labour. Exceptions to this are: Parry gas appliances that have NOT been installed in a fixed static building are covered by parts only warranty for 24 months. Parry Extraction canopies are sold with parts only warranty on the fans and speed controllers for 24 months. If parts are found to be faulty through lack of cleaning of the extraction canopy the part will be chargeable. The equipment should be installed by a competent person. The equipment installer needs to know the design, performance and the capacity of the ventilation system, so they can ensure adequate ventilation. Spare Parts have a 3 Month Warranty,
Some items have a return to manufacturer warranty.

7.2 All warranty calls must be placed via our service department on 01227 203700. A warranty form must be filled out before an engineer can visit. These can be emailed, faxed or posted.

7.3 The warranty does not cover defects caused by unsuitable storage conditions or processing, abnormal use, misuse or neglect, or installation by unauthorised or unqualified personnel. If the engineer deems that the call is not covered by the warranty, an invoice will be raised for the call, The buyer will be informed of this as soon as the engineer's report becomes available. The buyer is responsible for this invoice.

7.4 The Supplier shall not be liable in any way for any loss or expense, profit, suffered by the Buyer arising out of the Suppliers negligence or a breach by the Supplier of this contract.

7.5 Nothing in this clause shall exclude liability for death or personal injury caused by the negligence of the Supplier.

8 Access & Installation.

8.1 The sample measurements, dimensions, contained on the website constitute only an approximate guide. The Supplier reserves the right to make changes, which they in their absolute discretion consider necessary.

8.2 The Buyer should check product specifications and suitability before ordering.

8.3 A Commercial Gas Safe Registered Engineer must install all gas appliances. A competent engineer must install all other appliances. Failing to do this will invalidate any manufacturers warranty.

9 Technical Advice.

9.1 For any technical advice not matter how small your question, please call our help desk on 01227 203700. Or email your question to info@directequip.com.

10 Leasing Agreements.

11 All leasing agreements must be agreed with the specified leasing company's terms and conditions of lease.

12 Liability.

12.1 Directequip Ltd shall not be liable to the customer in respect of any representation, warranty, undertaking or condition, whether express or implied by statue, trade customer or otherwise howsoever and in particular (but without prejudice to the generality of the foregoing) Directequip Ltd shall not be liable for any consequential loss or damage howsoever caused by or arising from goods supplied under these conditions.

12.2 This clause shall exclude liability for death or personal injury arising from the negligence of Directequip Ltd or any other liability which is prohibited from excluding at English Law.

13 Law.

13.1 English law governs the terms and conditions and use of this site and any disputes shall be subject to the jurisdiction of the English courts.

Delivery Schedule

We process your order right away. We will normally send your order to you in 3-5 business days subject to stock and cleared funds.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


All our products come with 1 year (or more where stated) parts and labour warranty.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01227 203700 (International +44 1227 203700) or write to us at 19 Napier House, Elva Way, Bexhill on Sea, TN39 5BF, United Kingdom

Privacy Policy

Directequip Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

See 'Shipping and Handling'.